Where did you subscribe?
How you cancel or get a refund depends on where you paid:
- On our website: payment is handled by our payment partner, Stripe. This page applies in full.
- In the iPhone app: payment is handled by Apple.
- In the Android app: payment is handled by Google Play.
Cancelling
You can cancel at any time. There are no cancellation fees.
Bought on our website
Use the "Manage subscription" link in your receipt email, or email us at linkupapp06@gmail.com from the address you used to pay. We will confirm your cancellation by email.
Bought in the app
Cancel in your iPhone settings or in the Google Play Store. See the step-by-step guide.
After you cancel, you keep full access until the end of the period you already paid for. You will not be charged again. Deleting the app does not cancel a subscription.
Refunds
Bought on our website
If you are not happy, email us within 14 days of your first payment and we will give you a full refund. No forms, no hassle.
After 14 days, and for renewal payments, we do not refund partial periods. We will still look at every request fairly, for example if you were charged by mistake. Approved refunds go back to your original payment method, usually within 5 to 10 business days.
Bought in the app
Refunds are decided by Apple or Google under their own rules. On iPhone, visit reportaproblem.apple.com. On Android, follow Google's refund steps. We are happy to help if you get stuck.
Billing problems and disputes
If a charge looks wrong, please email us first at linkupapp06@gmail.com. Include the email address you paid with and the date of the charge. We reply within 2 business days and will fix genuine mistakes quickly, usually with a refund.
Contacting us first is the fastest way to get your money back. A dispute through your bank can take weeks to resolve.
Contact
Email linkupapp06@gmail.com.